Contact information

Crust Bikes is a bicycle frame and component company based in Richmond, Virginia. If you need to reach a person, any of the routes below get you one.

How to reach us

• Email: info@crustbikes.com — the fastest way to reach us, and the right address for order questions, returns and anything about a policy on this site.
• Phone: (804) 442-3710, Monday to Friday, 9:00am–5:00pm Eastern Time.
• Post: Crust Bikes, 3416 Hull St., Richmond, VA 23224, United States.

Please don't send returns to that address without emailing us first — returns need to be authorised before they're shipped, and the Refund Policy explains how.

Specific things, and where they go

• Warranty claims — use the warranty form. It asks for photos, which is what lets us assess a claim without a back-and-forth.
• Registering a new frame — use the frame registration form. Registering records your serial number with us, which is what we look up if you ever need to make a warranty claim.
• Returns, exchanges and cancellations — see the Refund Policy, then email us.
• Where we ship and what it costs — see the Shipping Policy. Checkout is always the authority on whether we can ship to a given address.
• Your personal data — including access and deletion requests — see the Privacy Policy, or email us and say what you'd like us to do.
• Wholesale and dealer enquiries — email info@crustbikes.com and tell us about your shop.

Response times

We aim to answer email within two business days. We're a small team, so if something is time-sensitive — an order that hasn't shipped, a wrong address, a cancellation — say so in the subject line and we'll get to it sooner.

Business details

Crust Bikes, 3416 Hull St., Richmond, VA 23224, United States.
Email: info@crustbikes.com
Telephone: (804) 442-3710

Customers in the European Union and the United Kingdom: we are established in the United States and sell to you as a distance seller. Your statutory rights, including the 14-day right to withdraw from a contract, apply regardless of where we are based and are set out in the Refund Policy.