Refund policy
We gladly accept unused merchandise within 15 days of their receipt date. Merchandise must be in brand new condition with original packaging, never used, never assembled or installed, if it is assembled it is yours! Once we receive your return and verify the quality, we will process your refund to the payment method used in the original order. Please note we only accept returns made from our website, www.crustbikes.com. Please note all international sales are final.
There will be a 7% restocking fee for refunds and cancelled orders.
How to return within the USA?
Easy — Send an email to info@crustbikes.com with your Order # and item description. Please allow 3-4 business days for us to review and authorize your return.
You are responsible for shipping us your returns using a carrier of your choice. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we cannot be responsible for any change in currency rates. To send us your return:
- Include the packing slip that came with your package so we can easily find your order.
- Pack the item you are returning (in original packaging i.e. bubble wrap, foam wrap, etc.) along with the form in a box or envelope.
- Label and ship using a carrier of your choice.
- Ship to: Crust Bikes, c/o Returns 3416 Hull St. Richmond, VA 23224.
Since you will be liable for any lost or damaged packages we recommend using a carrier that provides tracking numbers and/ or insurance.
What if I want to exchange my purchase?
We cannot process an exchange but if you are within our 15-day refund policy, please order the new item you would like through our website.
Please email info@crustbikes.com explaining what items you are exchanging to avoid the 7% restocking fee.
Return your unused item via mail with original packing slip to: Crust Bikes c/o Exchange 3416 Hull St. Richmond, VA 23224.
Once we receive the product you returned in brand new condition we can process your exchange.
