Shipping policy
Yes! Actually, no, we do not ship to Spain or Japan. We have had too many lost and stuck packages going that way. But other than that, yes!
Where is my package?
We use USPS, UPS and DHL. You will receive a tracking info email with every purchase once your order has been sent out. Please give us 3-5 business days to process your order before shipping. If for any reason you did not receive tracking info please don’t hesitate to email us shipping @ crustbikes dot com. If a package is lost or stuck via USPS, we cannot help track it, please contact them directly for best answers. We are absolutely not responsible for stolen or lost packages.
If your package says delivered and you say that it was not…
We cannot refund or send a new order if your tracking says your package was delivered. But we can certainly try to help you solve any mysteries concerning UPS and DHL. For USPS deliveries we recommend going by your local USPS office to inquire about your package, and/or opening up a claim with USPS.
If I enter the incorrect address at checkout?
If you catch this in time before we send your package, then we can amend at no cost to you. If it has already shipped out, further action on your order will be put “on hold” until your original package is returned to us. Initial shipping will not be refunded, and we will issue an additional shipping invoice to you to reship your order to the correct address.
ALL INTERNATIONAL ORDERS ARE FINAL SALE.
DHL Express- When ordering internationally we recommend opting for our DHL Express service. Not only are they fast but the most guaranteed and efficient way to get your order from us and safely into your arms. We are not responsible for custom fees. DHL provides insurance for your product and easy tracking.
UPS- UPS International is only offered to our Canadian neighbors. Similar to DHL, we can help you track your package via UPS and they offer insurance coverage for up to US $100.
USPS- When ordering internationally via USPS you will receive tracking info and after that you are completely on your own. We cannot help track your package and they do not offer insurance if your package arrives damaged.